Privacy Policy

At Toyshoys, we respect your privacy and are committed to protecting the personal information you share with us when using our website, placing an order, or contacting our customer support team.

This Privacy Policy explains what information we collect, how we use it, and how we protect it.

Information We Collect

When you visit our website, place an order, or contact us, we may collect information such as:

Full name
Phone number
Email address
Shipping and billing address
Order and purchase details
Payment-related information
Messages sent through WhatsApp, Instagram, Facebook, or email
Device, browser, and website usage information
IP address and general location information
Marketing and advertising interaction data

We only collect information that is reasonably necessary to operate our store, process orders, provide customer support, and improve our services.

How We Use Your Information

We may use your personal information to:

Process and fulfil your orders
Confirm Cash on Delivery orders
Arrange shipping and delivery
Provide order tracking information
Contact you regarding your order
Handle returns, exchanges, refunds, or complaints
Respond to customer service enquiries
Prevent fraud or suspicious activity
Improve our website, products, and customer experience
Send promotional messages where permitted
Measure the effectiveness of advertising and marketing campaigns
Meet legal, accounting, or regulatory requirements

Payment Information

Payments may be processed through third-party payment providers, banks, or other payment services.

Toyshoys does not necessarily store complete payment card or banking details directly. Payment providers may process your information according to their own privacy policies and security procedures.

Cash on Delivery

If you choose Cash on Delivery, we may share necessary delivery information with our courier partners, including your:

Name
Phone number
Delivery address
Order details
Amount payable

This information is shared only as required to fulfil and deliver your order.

Third-Party Service Providers

We may share limited personal information with trusted third parties that help us operate our business, such as:

Courier and logistics companies
Payment processors
Shopify and ecommerce service providers
Website hosting and technology providers
Analytics services
Advertising platforms
Customer support and communication tools

These providers may only receive information necessary to perform their services.

Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to:

Keep the website functioning properly
Remember your preferences
Understand how visitors use our website
Improve website performance
Measure advertising performance
Provide more relevant marketing and advertisements

You may be able to manage or disable certain cookies through your browser settings. However, some website features may not work correctly if cookies are disabled.

Advertising and Analytics

We may use advertising and analytics platforms such as Meta, Google, Shopify, or similar services.

These platforms may collect information about how you interact with our website or advertisements to help us understand performance, improve our marketing, and show relevant advertisements.

Their use of data is governed by their respective privacy policies.

Marketing Communications

If you provide your contact details or opt in to promotional communications, Toyshoys may send you information about:

New products
Special offers
Discounts
Sales
Promotions
Store updates

You may request to stop receiving promotional communications at any time.

Transactional messages relating to your orders may still be sent when necessary.

How We Protect Your Information

We take reasonable steps to protect personal information from:

Unauthorised access
Misuse
Loss
Disclosure
Alteration

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

Data Retention

We may retain customer and order information for as long as reasonably necessary to:

Complete transactions
Provide customer support
Maintain business records
Prevent fraud
Resolve disputes
Meet legal or accounting requirements

Information that is no longer required may be deleted or anonymised where appropriate.

Your Rights

Depending on applicable laws and circumstances, you may request to:

Access personal information we hold about you
Correct inaccurate information
Update your contact details
Request deletion of certain personal information
Withdraw consent for certain marketing communications

Some information may need to be retained for legal, transactional, fraud-prevention, or accounting purposes.

Children's Privacy

Toyshoys sells products intended for children, but our website and purchasing services are intended to be used by parents, guardians, or other adults.

We do not knowingly seek to collect personal information directly from children without appropriate parental or guardian involvement.

External Links

Our website may contain links to third-party websites or services.

Toyshoys is not responsible for the privacy practices, security, or content of external websites. We recommend reviewing their privacy policies before providing personal information.