Shipping Policy

At Toyshoys, we work to make sure your order is packed carefully and delivered to you as quickly and safely as possible.

Shipping Coverage

We currently deliver across Pakistan through trusted courier partners.

Delivery availability may vary for certain remote or non-service areas. If your location is not serviceable, our team may contact you after your order is placed.

Order Processing

Orders are usually processed within 1–2 working days after they are placed or confirmed.

Orders placed on weekends, public holidays, or during high-volume sales periods may require additional processing time.

Estimated Delivery Time

After dispatch, orders are generally delivered within:

3–5 working days

Delivery times are estimates and may vary depending on your city, courier operations, weather conditions, public holidays, or other circumstances outside our control.

Order Confirmation

For Cash on Delivery orders, Toyshoys may contact you through WhatsApp, phone, SMS, or another provided contact method to confirm your order before dispatch.

Please provide a correct phone number and complete shipping address to avoid unnecessary delays.

Shipping Charges

Applicable shipping charges, if any, will be clearly displayed at checkout before you complete your order.

Any promotional free shipping offers will be subject to the terms displayed on our website at the time of purchase.

Order Tracking

Once your order has been dispatched, tracking information may be shared with you through the contact details provided during checkout.

Tracking updates are managed by the courier company and may occasionally take time to appear after dispatch.

Incorrect or Incomplete Address

Customers are responsible for providing accurate shipping information.

Please make sure your order includes:

Full name
Complete delivery address
City
Active phone number
Any important delivery instructions

Toyshoys will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated customer information.

Missed or Refused Deliveries

Courier companies may contact you before attempting delivery.

Please ensure someone is available to receive the parcel. Repeated missed delivery attempts or refusal to accept a confirmed order may result in the parcel being returned to us.

Additional shipping charges may apply if the customer requests the order to be shipped again.

Damaged Parcel or Product

If your parcel arrives damaged, defective, incomplete, or contains an incorrect item, please contact Toyshoys within 24 hours of receiving your order.

We recommend recording an unboxing video when opening your parcel, especially for electronic toys, RC cars, and products containing multiple parts.

Please refer to our Return & Exchange Policy for complete details.