Return & Exchange Policy

At Toyshoys, we want every order to reach you in perfect condition. If you receive a damaged, defective, incorrect, or incomplete product, we’ll be happy to assist you with a return or exchange, subject to the conditions below.

Reporting an Issue

Any issue with your order must be reported within 24 hours of receiving the parcel.

Please contact us through any of the following channels:

  • WhatsApp: +92 326 3444740

  • Instagram: @toyshoys

  • Facebook: @thetoyshoys

  • Email: Customer support email

When contacting us, please provide:

  • Your order number

  • Customer name

  • A brief description of the issue

  • Clear photos and/or videos showing the product and the problem

  • Packaging/unboxing video, where required for verification

Eligible Returns & Exchanges

A return or exchange may be approved if:

  • You received a damaged or defective product

  • You received the wrong item

  • Your order arrived incomplete

  • The product is significantly different from what was ordered

All claims are subject to verification by the Toyshoys team.

Conditions for Return

To qualify for a return or exchange:

  • The product must be unused and in its original condition

  • All accessories, manuals, parts, tags, and original packaging must be included

  • The product must not have been intentionally damaged, misused, or altered

  • The issue must be reported within the stated 24-hour period

Products showing signs of excessive use, accidental damage, or missing parts may not be eligible.

Return Process

Please do not send a product back without contacting us first.

Once your return or exchange request has been reviewed and approved, our team will provide you with the return address and further instructions through WhatsApp, Instagram, Facebook, or email.

Items returned without prior approval may not be accepted.

Toys, RC Cars & Electronic Products

For battery-operated toys, RC cars, rechargeable toys, and similar products, customers are advised to carefully follow the operating and charging instructions.

Damage caused by:

  • Incorrect charging

  • Water exposure

  • Physical impact or misuse

  • Improper batteries or power sources

  • Normal wear and tear

is not considered a manufacturing defect and may not qualify for a return or exchange.

Change of Mind

Returns or exchanges due solely to change of mind, personal preference, or no longer wanting the product are generally not accepted unless specifically approved by Toyshoys.

Refunds

Where a refund is approved, it will be processed after the returned product has been received and inspected by our team.

Any applicable delivery or return shipping charges will be communicated to the customer before the return is confirmed.

Order Cancellation

Orders may be cancelled before they have been dispatched. Once an order has been shipped, cancellation may no longer be possible.

Need Help?

Our customer support team is always available to help with genuine order issues.

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